Effective Date: 29 March, 2025

At KeyTrox.com, we strive to provide our customers with high-quality digital products and services. However, due to the nature of digital products (such as games, subscriptions, and keys), we have specific guidelines for refunds and returns. Please read our policy carefully before making a purchase.

1. Digital Products

• No Refunds on Digital Products: Due to the immediate nature of digital product delivery (such as game keys, subscriptions, and activation codes), we generally do not offer refunds once a product has been delivered and accepted.
• Refunds for Unused Products: If the product you purchased has not been activated or used, and you are facing an issue with the product, you may be eligible for a refund. Please contact our support team at support@keytrox.com with your order details for assistance.

2. Product Issues

• Defective or Invalid Keys: If you encounter an issue with a product, such as an invalid or defective key, please reach out to us immediately at support@keytrox.com. We will verify the issue and, if necessary, provide a replacement or assist in resolving the problem.
• Refund Eligibility: Refund requests related to defective or invalid products will only be considered if the product has not been activated. After you accept the product and activate it, we are unable to offer a refund.

3. Cancellation Policy

• Order Cancellation: You may request the cancellation of your order before the product has been delivered. Once the product has been delivered to you, cancellation requests will not be accepted.

4. How to Request a Refund

To request a refund or report an issue with a product:

1. Contact our customer support team at support@keytrox.com within 7 days of receiving your product.
2. Provide your order details, including the order number and a description of the issue.
3. Our team will review your request and guide you through the next steps.

5. Return Policy

Due to the digital nature of our products, we do not accept returns. Once a product has been delivered and accepted, it cannot be returned.

6. Chargebacks

If you initiate a chargeback through your payment provider without first contacting us for assistance, we reserve the right to suspend your account and refuse service in the future.

7. Changes to This Policy

We may update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions regarding our Refund and Returns Policy or need further assistance, please contact us at:

KeyTrox.com
Email: support@keytrox.com
Website: www.keytrox.com